Daniel Hall
777 W. Middlefield Rd. #205
Mountain View, CA 94043
650.704.9613
dan@danzbb.com
Senior Technical Writer
Highly organized, multitasking
self-starter, with eleven years
experience researching, writing,
editing,
and publishing print and electronic
user manuals, installation guides,
specifications, and requirements
documentation for complex hardware
and software systems.
Skills
Robohelp/MS HTML Help
Adobe FrameMaker 7.0
Adobe Acrobat 7.0
Web Works Publisher
HTML, Flash, Dreamweaver,
Illustrator, Photoshop
C++, Perl, Visual Basic
Experience
VMware — Palo Alto, CA — 2005 - present
Senior Technical Writer
Documented device driver development kit
Wrote user guide, driver porting guide, and man page
Trend Micro — Cupertino, CA
— 2003-2005
Senior Technical Writer
Researched, wrote, and edited detailed
electronic and print
documentation for
enterprise-class, network-aware Internet messaging security
applications deployed across servers
Improved department
effectiveness
by creating and maintaining
FrameMaker templates that leveraged automation of
repetitive tasks
Created and maintained department
templates for
RoboHelp, moving
the department from ad hoc help implementations across
products
to a strongly
branded
help system
Increased
timeliness of
documentation deliverables
by efficiently
managing documentation
projects, from
planning and requirements, through publication and distribution
SchlumbergerSema — San Carlos,
CA — 2001-2003
Senior Technical Writer
Documented all aspects of the operation
of a complex radio-frequency
networking system,
including protocols, network topology, databases, configuration
and operation, and
functional and design
specifications
Managed
cross-functional
software development
teams, established metrics, maintained
project scheduling,
facilitated project meetings
Worked with engineers to
improve documentation
through mentoring,
training, and editing.
Wrote a simplified style guide
for engineers and
worked as a writing
and tool resource
for them
Significantly increased
the efficiency
of the Technical
Publications
Department and improved
documentation by evaluating
needs, creating and
implementing processes, and employing best practices,
bringing order
to
a previously
chaotic environment
Wrote Palm
OS
programs to assist
engineers
in the field with
complex calculations
Maintained
internal corporate
website
Cooper Interaction Design,
Palo Alto, CA 2000-2001
Design Communicator
Created and edited documentation
for software designs, including
software for the world's largest
producer of semiconductors
Enhanced sales and project
presentations by implementing
a program to provide documentation
on Palm OS handheld devices
Documented interactions
of software systems
Increased team efficiency
by writing and edited project
guidelines that improved processes
and workflow
Improved writer output
and consistency across projects
by creating FrameMaker templates
Dan Hall Communications, Santa
Clarita, CA 1994-2000
Freelance Technical
Communicator / Designer
Significantly reduced technical
support calls by writing and
publishing print and online
versions of technical troubleshooting
manuals
Interviewed subject matter
experts, and interpreted code
to facilitate documentation
Documented Windows programs,
online applications, and Adobe
Acrobat form programs
Created both print and electronic
documentation and HTML help
files
Designed, developed, and
implemented web presence for
local college programs
Increased enrollment in
a local college's adult education
program by creating compelling
print and online advertising
U.S. Army Various, Worldwide
1987-1991
Airborne Infantry
/ Drafting
Awarded Army Commendation
Medal for distinguished service
in Saudi Arabia, Kuwait, and
Iraq during Persian Gulf Conflict
Supervised small arms unit
Created graphic presentations
for command staff and heads
of state, including then president
George Bush
